ITSM Migration

Migrate complex infrastructure & CMDB with zero ITSM downtime

Klamp Migrate helps you move complex CMDB assets, change logs, and incident dependencies from ServiceNow, BMC Helix, Ivanti, Halo, Jira Service Management, and ManageEngine to Freshservice with zero downtime and secure tunneling.

No credit card required • SOC2 Compliant

ITSM Platforms We Support

  • ServiceNow
  • BMC Helix
  • Ivanti
  • Halo
  • Jira Service Management
  • ManageEngine
CMDB Intelligence

AI‑Driven CMDB Schema Mapping

Our AI‑driven CMDB mapper preserves asset relationships, dependencies, and CI‑class mappings from legacy ITSM tools to Freshservice.

AI CMDB MapperAsset relationships preserved

Source system

ServiceNow CMDB

CI_SERVER
// ServiceNow CI Record
{
"sys_id":"a9e0c2f5db45",
"name":"PROD-DB-01",
"ci_class":"cmdb_ci_server",
"ip_address":"10.1.5.42",
"install_status":"1",
"used_for":"Production",
"location":"US-EAST-DC"
}

Destination system

Freshservice CMDB

ASSET
// Freshservice Asset Record
{
"id":null,
"name":"PROD-DB-01",
"asset_type_id":10,
"ip_address":"10.1.5.42",
"asset_state":"In Use",
"usage_type":"Production",
"location_id":450
}
6 fields
CMDB attributes mapped
Asset type
CI class → Type ID
Dependencies
Relationships preserved

Specialized migration paths to Freshservice

Each source has a dedicated migration playbook to ensure 100% audit‑log and relationship fidelity.

Trusted by Enterprise IT & Security Teams

Enterprise architects and CIOs trust our ITSM and CMDB migration service.

They mapped our entire Service Graph correctly on the first try.

Robert Langford
Enterprise Architect

Moving from on-prem BMC to Freshservice was seamless with their gateway agent.

Kenji Sato
CIO

Audit logs were preserved 100%. A huge win for our compliance audit.

Martha O'Connell
Compliance Officer

ITSM migration FAQs

Can you migrate from On-premise to Cloud?

Yes, via our secure Groundplex agent which tunnels data from your local network to the cloud without opening firewall ports.

Do you preserve CMDB relationships?

Yes, we preserve the full Service Graph, including upstream and downstream dependencies between CIs.

What about audit history?

Yes, we keep approval trails, change logs, and historical field changes for compliance purposes.