Enterprise ITSM data migration

Migrate ITSM data across ServiceNow, BMC Helix, Ivanti, and more.

ITSM migrations are complex. Record structures vary significantly across platforms. Klamp scopes every ITSM migration individually, mapping your specific data model before a single record moves.

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SOC 2 Compliant

Why ITSM migrations are scoped individually

ITSM platforms like ServiceNow, BMC Helix, and Ivanti have fundamentally different data models, custom field structures, and relationship hierarchies compared to helpdesk or CRM platforms. This complexity makes per-record self-serve pricing impractical for ITSM. Klamp scopes every ITSM migration individually to account for the specific complexity of the source and destination platforms.

Supported ITSM migration platforms

Migrate from:

ServiceNow, Jira Service Management, Freshservice, BMC Helix ITSM, Ivanti Neurons for ITSM, Cherwell, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Zendesk for ITSM, SysAid

Migrate to:

Any platform listed above, plus any platform with an available API connector

What Klamp Migrate moves for ITSM migrations

Incidents and problems with full history, status, priority, and category
Change requests and approval workflows
Service requests and request catalogs
Tasks and subtasks with assignments, due dates, and status
Configuration items (CMDB) and asset relationships
Assignment groups, teams, and agents
Attachments and file uploads
Private and public notes/work logs
Custom fields and values
Knowledge base articles, categories, and folders where applicable

CMDB Intelligence

AI‑Driven CMDB Schema Mapping

Our AI‑driven CMDB mapper preserves asset relationships, dependencies, and CI‑class mappings during ITSM migration.

AI CMDB MapperAsset relationships preserved

Source system

ServiceNow CMDB

CI_SERVER

// ServiceNow CI Record

{

"sys_id":"a9e0c2f5db45",

"name":"PROD-DB-01",

"ci_class":"cmdb_ci_server",

"ip_address":"10.1.5.42",

"install_status":"1",

"used_for":"Production",

"location":"US-EAST-DC"

}

Destination system

Freshservice CMDB

ASSET

// Freshservice Asset Record

{

"id":null,

"name":"PROD-DB-01",

"asset_type_id":10,

"ip_address":"10.1.5.42",

"asset_state":"In Use",

"usage_type":"Production",

"location_id":450

}

6 fields

CMDB attributes mapped

Asset type

CI class → Type ID

Dependencies

Relationships preserved

Specialized migration paths to Freshservice

Each source has a dedicated migration playbook to ensure 100% audit‑log and relationship fidelity.

Jira Service Management

ManageEngine

Trusted by Enterprise IT & Security Teams

Enterprise architects and CIOs trust our ITSM and CMDB migration service.

“They mapped our entire Service Graph correctly on the first try.”

Robert Langford

Enterprise Architect

“Moving from on-prem BMC to Freshservice was seamless with their gateway agent.”

Kenji Sato

CIO

“Audit logs were preserved 100%. A huge win for our compliance audit.”

Martha O'Connell

Compliance Officer

ITSM migration FAQs

Can you migrate from On-premise to Cloud?

Yes, via our secure Groundplex agent which tunnels data from your local network to the cloud without opening firewall ports.

Do you preserve CMDB relationships?

Yes, we preserve the full Service Graph, including upstream and downstream dependencies between CIs.

What about audit history?

Yes, we keep approval trails, change logs, and historical field changes for compliance purposes.

How long does a CRM migration take?

Most CRM migrations complete within a few hours to a few days depending on record volume. Klamp shows a time estimate before the final cutover runs.

Are custom fields migrated?

Yes, Klamp AI maps custom fields from the source CRM to the destination CRM. Each mapping is reviewed and confirmed before the migration runs. Fields with no direct match are flagged for manual review.

Is deal history preserved?

Yes, deal history, including stage changes, timestamps, and associated activities, is fully migrated.

Why ITSM migrations are scoped individually