ITSM Migration
Migrate complex
infrastructure & CMDB.
Migrate complex CMDB assets, change logs, and incident dependencies. Secure tunneling for on-premise legacy tools.
No credit card required • SOC2 Compliant
Supported enterprise platforms
ServiceNowBMC HelixIvantiHaloJira Service ManagementManageEngine
CMDB Intelligence
CMDB schema mapping
AI automatically maps complex ITSM asset relationships and dependencies
AI CMDB Mapper
Asset relationships preserved
Source system
ServiceNow CMDB
CI_SERVER
// ServiceNow CI Record
{
"sys_id":"a9e0c2f5db45",
"name":"PROD-DB-01",
"ci_class":"cmdb_ci_server",
"ip_address":"10.1.5.42",
"install_status":"1",// Installed
"used_for":"Production",
"location":"US-EAST-DC"
}
Destination system
Freshservice CMDB
ASSET
// Freshservice Asset Record
{
"id":null,
"name":"PROD-DB-01",
"asset_type_id":10,// Server
"ip_address":"10.1.5.42",
"asset_state":"In Use",
"usage_type":"Production",
"location_id":450
}
6 fields
CMDB attributes mapped
Asset type
CI class → Type ID
Dependencies
Relationships preserved
Specialized migration paths to Freshservice
Select your source to see our specific playbook
"
They mapped our entire Service Graph correctly on the first try.
"
Moving from on-prem BMC to ServiceNow was seamless with their gateway agent.
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Audit logs were preserved 100%. A huge win for our compliance audit.
Technical FAQs
Can you migrate from On-premise to Cloud?
Yes, via our secure Groundplex agent which tunnels data from your local network to the cloud without opening firewall ports.
Do you preserve CMDB relationships?
Yes, we preserve the full Service Graph, including upstream and downstream dependencies between CIs.
What about audit history?
Yes, we keep approval trails, change logs, and historical field changes for compliance purposes.