Migration

Migrate from Halo to Freshservice

Switching helpdesks?
We migrate Halo tickets, user history, and attachments to Freshservice with zero downtime.

No credit card required • SOC2 Compliant

Live Mapping

How we map Halo tickets to Freshservice

AI automatically converts Ticket ID to Conversation Attribute

Halo

// Halo Record
{
"sys_id":"INC0012847",
"short_description":"Database server not responding",
"priority":1,
"state":"In Progress",
"assigned_to":"[email protected]",
"category":"Infrastructure"
}

Freshservice

// Freshservice Record
{
"id":null,
"subject":"Database server not responding",
"priority":4,// Urgent
"status":2,// Open
"responder_id":45782,
"category":"Infrastructure"
}

Automated Migration•SOC2 Compliant

The Halo to Freshservice playbook

Five steps to successful migration

1

Connect

Authenticate Halo and Freshservice (OAuth)

2

Audit

Scan Halo data volume and custom fields

3

Map

AI suggests schema mapping (as seen above)

4

Migrate

Bulk transfer via secure tunnel

5

Delta sync

Catch new data created during the move

Estimate your Halo migration timeline


Migration Time Estimator

Records to move50,000
10k1M
Manual timeline~2 weeks

Includes planning & cleanup cycles

Klamp Migration agent timeline~1 hours

Frequently asked questions

Freshservice doesn't have ‘Tickets’. How does Halo data fit?

We convert Halo tickets into Freshservice Conversations. We tag them with ‘Legacy Ticket ID’ so they are searchable.

Will Halo attachments transfer?

Yes. We migrate inline images and PDFs, linking them to the specific message bubble in Freshservice.

Ready to migrate from Halo to Freshservice?

Get a free migration assessment and timeline estimate for your Halo environment.

Automated Migration · SOC2 Compliant