Migration

Migrate from Bmc helix to Freshservice

Switching helpdesks?
We migrate Bmc helix tickets, user history, and attachments to Freshservice with zero downtime.

No credit card required • SOC2 Compliant

Live Mapping

How we map Bmc helix tickets to Freshservice

AI automatically converts Ticket ID to Conversation Attribute

Bmc helix

// Bmc helix Record
{
"sys_id":"INC0012847",
"short_description":"Database server not responding",
"priority":1,
"state":"In Progress",
"assigned_to":"[email protected]",
"category":"Infrastructure"
}

Freshservice

// Freshservice Record
{
"id":null,
"subject":"Database server not responding",
"priority":4,// Urgent
"status":2,// Open
"responder_id":45782,
"category":"Infrastructure"
}

Automated Migration•SOC2 Compliant

The Bmc helix to Freshservice playbook

Five steps to successful migration

1

Connect

Authenticate Bmc helix and Freshservice (OAuth)

2

Audit

Scan Bmc helix data volume and custom fields

3

Map

AI suggests schema mapping (as seen above)

4

Migrate

Bulk transfer via secure tunnel

5

Delta sync

Catch new data created during the move

Estimate your Bmc helix migration timeline


Migration Time Estimator

Records to move50,000
10k1M
Manual timeline~2 weeks

Includes planning & cleanup cycles

Klamp Migration agent timeline~1 hours

Frequently asked questions

Freshservice doesn't have ‘Tickets’. How does Bmc helix data fit?

We convert Bmc helix tickets into Freshservice Conversations. We tag them with ‘Legacy Ticket ID’ so they are searchable.

Will Bmc helix attachments transfer?

Yes. We migrate inline images and PDFs, linking them to the specific message bubble in Freshservice.

Ready to migrate from Bmc helix to Freshservice?

Get a free migration assessment and timeline estimate for your Bmc helix environment.

Automated Migration · SOC2 Compliant