Whenever a Update Resolved Ticket (Closed) is made in Freshdesk, automatically send a WhatsApp template message from Celitix

Freshdesk

Choose the Trigger App – Freshdesk. This is the starting point of automation. According to our use-case scenario, we must select ‘ Update Resolved Ticket ‘ as the trigger event. Connect to your Freshdesk account to capture the update resolved ticket detail.

trigger-step

Celitix

Choose the Target App – Celitix. This is the destination point of automation. According to our use-case scenario, we must select ‘ Send Template ‘ as the target event. Connect to your Celitix account where you want to send the template for the trigger in Freshdesk.

action-step

Ready to Integrate to automate lead sync?