Whenever a new ticket processed in Freshdesk, automatically send a template via Interakt.

Freshdesk

Choose the Trigger App – Freshdesk. This is the starting point of automation. According to our use-case scenario, we must select ‘ New Ticket ’ as the trigger event. Connect to your Freshdesk account from which you want to capture the new ticket created.

trigger-step

Interakt

Choose the Target App – Interakt. This is the destination point of automation. According to our use-case scenario, we have to select ‘ Send Template ‘ as the target event. Connect to your Interakt account to which you want to pass the new ticket from Freshdesk.

action-step