Migration

Migrate from Zendesk to Intercom

Switching helpdesks?
We migrate Zendesk tickets, user history, and attachments to Intercom with zero downtime.

No credit card required • SOC2 Compliant

Live Mapping

How we map Zendesk tickets to Intercom

AI automatically converts Ticket ID to Conversation Attribute

Zendesk

// Zendesk Record
{
"sys_id":"INC0012847",
"short_description":"Database server not responding",
"priority":1,
"state":"In Progress",
"assigned_to":"[email protected]",
"category":"Infrastructure"
}

Intercom

// Intercom Record
{
"id":null,
"subject":"Database server not responding",
"priority":4,// Urgent
"status":2,// Open
"responder_id":45782,
"category":"Infrastructure"
}

Automated Migration•SOC2 Compliant

The Zendesk to Intercom playbook

Five steps to successful migration

1

Connect

Authenticate Zendesk and Intercom (OAuth)

2

Audit

Scan Zendesk data volume and custom fields

3

Map

AI suggests schema mapping (as seen above)

4

Migrate

Bulk transfer via secure tunnel

5

Delta sync

Catch new data created during the move

Estimate your Zendesk migration timeline


Migration Time Estimator

Records to move50,000
10k1M
Manual timeline~2 weeks

Includes planning & cleanup cycles

Klamp Migration agent timeline~1 hours

Frequently asked questions

Intercom doesn't have ‘Tickets’. How does Zendesk data fit?

We convert Zendesk tickets into Intercom Conversations. We tag them with ‘Legacy Ticket ID’ so they are searchable.

Will Zendesk attachments transfer?

Yes. We migrate inline images and PDFs, linking them to the specific message bubble in Intercom.

Ready to migrate from Zendesk to Intercom?

Get a free migration assessment and timeline estimate for your Zendesk environment.

Automated Migration · SOC2 Compliant