All Apps

Support trigger and actions

Agent Replied

Triggers when an agent sends a reply to a ticket

Agent Archived

Triggers when an agent archives a ticket or conversation

Customer Replied

Triggers when a customer replies to an existing ticket

Ticket Moved

Triggers when a ticket is moved to a different mailbox or folder

Ticket Tagged

Triggers when a tag is added to a ticket

Ticket Deleted

Triggers when a ticket is permanently deleted

Ticket Priority Changed

Triggers when the priority of a ticket is updated

Ticket Assigned

Triggers when a ticket is assigned to an agent

Ticket Opened

Triggers when a new ticket is created/opened

Ticket Started

Triggers when an agent starts working on a ticket

Ticket Closed

Triggers when a ticket is marked as closed

Customer Added

Triggers when a new customer is added to the system

Agent Invited

Triggers when a new agent is invited to the workspace

Note Added

Triggers when an internal note is added to a ticket

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Supported Darwin AI Integrations

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